At Minda Clothing Alterations, we are committed to providing exceptional service to our valued customers. To ensure a smooth and satisfying experience for everyone, we have established the following policies:
1. Quality Guarantee: We take pride in the quality of our workmanship and stand behind every alteration we make. If you are not completely satisfied with the results, please let us know, and we will do our best to rectify the issue to your satisfaction.
2. Turnaround Time: While we strive to complete alterations in a timely manner, the turnaround time may vary depending on the complexity of the job and our current workload. We appreciate your patience and understanding as we work to ensure the highest quality results.
3. Pricing and Estimates: Our pricing is competitive and reflects the quality craftsmanship and personalized service we offer. We provide estimates for all alteration jobs before beginning work, and we will inform you of any additional charges that may arise during the process.
4. Appointment Policy: While appointments are not required, we recommend calling ahead to schedule a fitting for larger or more complex alterations. This allows us to allocate sufficient time to discuss your requirements and ensure that we can accommodate your needs.
5. Payment Terms: Payment is due upon completion of the alteration job. We accept cash, debit cards, credit cards, and EFTPOS payments.
6. Cancellation and Rescheduling: If you need to cancel or reschedule an appointment, please notify us as soon as possible. We understand that circumstances may change, and we will do our best to accommodate your needs.
7. Privacy Policy: We respect your privacy and are committed to protecting your personal information. Any information you provide to us will be kept confidential and used only for the purpose of providing alteration services.
8. Refund Policy: Refunds are issued on a case-by-case basis and are subject to management approval. If you believe you are entitled to a refund, please contact us to discuss the matter further.
9. Lost or Damaged Garment Guarantee: In the unlikely event that your garment gets lost or damaged while in our care, we will reimburse you the fair value of your garment. We understand the importance of your clothing and take every precaution to ensure its safety. Claims against our Damaged Garment Guarantee must be presented within 4 weeks of the date of the receipt.
10. Feedback and Complaints: Your feedback is important to us, and we welcome any comments or suggestions you may have regarding our services. If you have a complaint or concern, please contact us so that we can address the issue promptly and effectively. If you have any questions or require further clarification on any of our policies, please don’t hesitate to contact us. Thank you for choosing Minda Clothing Alterations for your alteration needs.